Return Policy
Last updated: February 2025
This Return Policy applies to purchases made through or in connection with Norvella. We aim to be clear and fair for our customers.
Eligibility for returns
Return eligibility (including time limits and conditions) depends on the specific product and the terms of the seller or distributor. Please keep your proof of purchase and contact the seller or our contact channel for return requests.
Process
To request a return or refund, contact us via the details on our Contact page. We will direct you to the appropriate process. Returns may be subject to restocking or shipping policies as stated at the time of purchase.
Refunds
Refunds, when applicable, will be processed in accordance with the payment method and the policy of the seller. Refund times may vary.
Local rules
Local consumer protection and regulatory rules may apply where you are. We handle returns in line with applicable law and our terms.